FAQs
FAQs
1. What is COZYFY?
COZYFY is an online store offering carefully selected everyday-use products designed to make your home more comfortable and convenient.
2. Do you deliver all over Pakistan?
Yes, we offer nationwide delivery across Pakistan.
3. How long does delivery take?
Orders are usually delivered within 3 to 4 working days after order confirmation.
4. Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available on all orders across Pakistan.
5. Is there free shipping?
Yes, we offer free shipping on all orders above PKR 3000.
6. What if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, you can request a replacement within 7 to 14 days of delivery.
Our team will assist you after verification.
7. Do you offer refunds?
Currently, we do not offer refunds.
We provide replacement only for eligible cases.
8. Who pays the return shipping cost for replacements?
In approved replacement cases, COZYFY covers the return shipping cost.
9. Can I cancel my order?
Orders can only be cancelled before dispatch.
Once the order is shipped, cancellation is not possible.
10. How can I track my order?
You can track your order using the Track Order page on our website.
You may also contact our support team for updates.
11. How can I contact COZYFY?
You can reach us anytime at:
📧 Email: Cozyfy.pk@gmail.com
⏰ Support: 24/7
12. Are the product images accurate?
We try our best to display accurate product images.
However, slight variations may occur due to lighting or screen differences.
If you have any other questions, feel free to contact us — we’re always happy to help 😊